Kenya Airways Reviews

So, it did take some time, but they stuck with it and eventually got my issue fixed. I appreciate that they followed through.

Overall, I thought it was a fair value for what I paid, so I can’t really complain too much. The main thing I noticed, though, was that the seats could definitely use a little more room. I’m not saying it ruined the experience or anything, but if you’re sitting there for a while, you start to notice that there isn’t much space to stretch out or get comfortable. For the price, it was fine, but a bit more seat room would’ve made it a lot better.

The fare itself seemed reasonable, but I felt like the extra fees weren’t explained clearly enough until later. It made the total a bit more confusing than I expected. Did anyone else run into the same issue?

To me, the staff came across as annoyed and not especially professional. It kind of felt like helping customers was a bother, which made the whole experience a bit uncomfortable.

I liked how flexible it was overall, which made things a lot easier for me. The process felt smooth at first and I was happy with the options available. But then the fees started to feel a bit high, and that kind of took the shine off it. I mean, it still worked fine and I’d probably use it again, but I wasn’t exactly thrilled about the extra costs.

I flew with Kenya Airways recently and felt let down by the inflight entertainment. Either there wasn’t a screen at all, or it wasn’t working properly, and the choices were really limited. On a long flight, that makes a big difference and it started to feel boring quickly. The crew were fine, but I do think passengers deserve a better experience, especially when you’re paying for a full-service airline. I hope Kenya Airways takes this seriously and improves it, because it feels like the fair thing to do for travelers

I used Kenya Airways to look up flights, and it gave me exactly what I needed. The times and prices lined up when I went to book, so that was reassuring. One page took a little longer to load, but nothing major. Overall, it was a solid and easy experience.

I missed my connecting flight because the transfer desk was unbelievably slow and confusing. It felt like nobody really knew what was going on, and no one seemed interested in helping. One person told me to stand in one line, then another person pointed me somewhere else, then I had to wait while people ahead of me were asking the same basic questions. There were no clear signs, no proper explanation, no urgency, nothing. It was the kind of situation where you’re checking the time every two seconds, looking at the gate info, watching other passengers get stressed, and still nobody is giving you a straight answer. By the time I finally got through, it was too late. Really frustrating experience

The seat was sticky and there were crumbs all over the floor, which wasn’t great. The place seemed fine otherwise, but the cleanliness definitely needs more attention.

Flew with Kenya Airways last week, my bags made it both ways without any drama. Check-in staff tagged them quickly, nothing was damaged, and nothing went missing. They did take a little while to show up in Nairobi, which was mildly annoying. BUT I’ve definitely had way worse with other airlines, so overall I’d say the baggage handling was actually decent.

i had to cancel my flight with kenya airways and requested a refund through their website. the form itself wasn’t too difficult to fill out, but i did end up waiting longer than i expected for updates. after following up a bit, the refund was finally sent back to my card. it wasn’t the fastest process, but everything was handled properly in the end. giving 4 stars because it worked out, though quicker replies would definitely help.

I flew with Kenya Airways last week, boarding was way smoother than I expected. The lines moved quickly, the staff seemed organized, and everyone was checked in order without that usual gate confusion. We even left pretty much on time, which always feels like a win, right? Overall, it was a nice and easy experience.

I booked my flight on kenya-airways and overall it felt straightforward. My first impression was that the site was easy enough to follow, and I found the flight I wanted without feeling lost. Payment went through without any drama, which is always a relief. The only thing that made me pause was that a few pages loaded slower than I expected, and the baggage info didn’t feel instantly clear, so I had to go back and double-check it. Nothing major, though. My gut feeling is that it works fine, but the whole process could feel a bit smoother.

The WiFi was solid overall. My brother and I both used it without any real issues, and it worked fine for browsing, messaging, and streaming a bit.

I tried booking a flight on kenya-airways.com, expecting it to be a normal quick process, but apparently that was too much to ask. The payment didn’t go through properly on the site, yet my bank showed the money had been taken or at least held. Of course, I didn’t get a confirmed ticket, which is always a fun little surprise when you’re trying to travel. Support took way longer than it should have to sort things out, and I ended up having to keep checking with my bank myself. It was stressful, frustrating, and not something I’d want to deal with again. I definitely wouldn’t feel comfortable trusting their payment page next time.

In the end, they did find it, so I’m glad it worked out. It just took a lot longer than I expected, which was frustrating while I was waiting...

The booking process was fine overall, but the pages were loading slowly. Maybe I just picked a bad time to use the site, but it made everything take longer than it should have.

I got the updates right on time, which I really appreciated. At the same time, I somehow still felt like I was waiting around and checking too often. So no real complaint there, but I guess I would’ve liked even more communication even though they technically did what they were supposed to do.

The meals tasted fresh to me, and the drinks were nice as well. Overall, I’d say it was a good experience...

I called Kenya Airways and got through faster than I expected. The agent did help me change my booking without making it too complicated, which I appreciated. Still, I kind of felt like they were just rushing through it and not really listening to my questions. It got sorted in the end, but I didn’t feel very heard